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Warranty

TIMBER - 5 YEARS

A 5 year warranty covers the structural integrity of all Kira & Kira Furniture. Valuing true craftsmanship, every piece of furniture is handmade from start to finish locally in our Burleigh Heads workshop. Strongly following the principle of 'Buy Once, Buy Well', each piece is handmade from the highest quality materials, ensuring the lifetime enjoyment of our product. 

This warranty however, does not cover misuse or damage due to environmental factors. Solid timber is a natural product and is responsive to changes in the environment. Therefore any movement, cracking, joint separation or bowing in timber as a result of exposure to extreme conditions, prolonged direct sunlight, heaters and highly air-conditioned spaces is not warranted. Misuse of furniture causing burns or scratches, use of inappropriate cleaning products or damage due to flooding or contact with water will void any warranty. Everyday wear and tear on finishes is also not warranted. Please refer to our product care and maintenance guide for information on how to care for you furniture.


SOFAS. ARMCHAIRS, OTTOMANS - 1 YEAR

A 1 year warranty covers the structural integrity on sofas, armchairs and ottomans. 

MAINTENANCE OF UPHOLSTERY

Please ensure you only use your furniture for the purpose it was designed for. Correct use and regular maintenance are essential for ensuring your furniture remains in working order for the long term. Indoor use only, avoid excessive damp or humid conditions, keep out of direct sunlight. 

A light weekly vacuum will prevent build up in the fibres and protect against marks. We recommend the use of an appropriate furniture brush attachment with your vacuum cleaner. For upholstery products with feather filling, regular shaking, patting and fluffing-up of the cushions is encouraged to help distribute and aerate the feather, and retain the shape and comfort of the product. Sitting on upholstery while wearing wet or sweaty clothes may cause discolouration.

FIXED UPHOLSTERY 

Always remove stains immediately. Do not rub. Use a clean, white cloth to dab the area, absorbing the stain without spreading it. If the stain does not come out, we recommend using a professional fabric cleaning service. For stain prevention, we recommend using a reputable fabric protection product (test in a concealed area first).

LOOSE COVER UPHOLSTERY

Dry clean only using hydrocarbon solvents only. Strict limitation on amount of water, reduced mechanical action, low drying temperature. Covers may shrink slightly (3% at most) after dry-cleaning. In such cases, gradually stretch out the cover to its original size. 


LEATHER UPHOLSTERY

Always remove stains immediately. Do not rub. Use a clean, white cloth to dab the area, absorbing the stain without spreading it. If liquids such as coffee or juice is spilled on the upholstery, it may result in a permanent stain if its not cleaned up promptly. Immediately use a dry cloth to absorb the liquid. Next, soak a soft cloth in lukewarm water containing a small amount of milk detergent (in a 3-5% solution), lightly wring the cloth, and use it to clean off the spot. The use a clean, slightly moist cloth to completely remove any remaining detergent. 

Leather breathes and is very sensitive to dry conditions. Avoid exposing the leather to very dry air from air conditioners or heaters, as this may cause cracking in the leather or splitting of the seams.


For further information, please don't hesitate to contact us on: 0449 509 989 / simone@kiraandkira.com.au